Description: Delegate registration, executive networking, business matching and the opening of the Innovation & Technology Showcase. The session provides an early opportunity for delegates to meet speakers, industry leaders, technology providers and potential collaborators before the formal programme begins.

Description: A formal welcome to the Guest of Honour, international delegates, business leaders, speakers, supporting partners and members of the technology and GBS community. The address establishes the importance of industry collaboration in strengthening Malaysia's digital and business services ecosystem.

Description: Sets out the strategic ambitions of GBS Malaysia and the role of the Summit in advancing industry transformation, talent development, innovation and international collaboration. The address positions Malaysia's GBS ecosystem within the wider global business environment.

Description: Presents the Government's vision for accelerating Malaysia's digital economy through AI adoption, trusted digital infrastructure, innovation, future-ready talent and international partnerships. The address will highlight the role of GBS in attracting high-value investment, creating skilled employment and strengthening Malaysia's position as a regional digital and services hub.

Description: Recognition of organisations contributing to the Summit and the wider GBS ecosystem, followed by selected strategic collaboration exchanges and the official launch of the PIKOM GBS AI Sandbox. The Sandbox provides an AI-ready environment for GBS companies to test and adopt real AI use cases over 90 days, proving automation outcomes before scaling up. The segment demonstrates the value of coordinated action among government, industry, technology providers, academia and talent-development partners.

Description: Official photography with key stakeholders, followed by the departure of the Guest of Honour.

Description: Presented by the Organising Chairman, this high-impact introduction establishes the narrative for the day. It connects the major themes of Global Business Services, intelligent technologies, leadership, talent, sustainability and cross-border collaboration, while highlighting the forces reshaping enterprise competitiveness.

Objectives:

• Frame the Summit's central questions and establish the connection between the different sessions.
• Encourage delegates to approach the day with curiosity, ambition and a willingness to challenge conventional business models.
• Set a clear strategic context for the keynote, panel, roundtable and technology discussions that follow.

Description: Global business is being reshaped by geopolitical uncertainty, rapid technological advancement, changing customer expectations, supply-chain realignment, sustainability pressures and new patterns of investment and work. This keynote examines how these forces are redefining where organisations operate, how they create value and what it means to remain competitive in an increasingly connected yet fragmented world. The speaker will explore how leading enterprises are redesigning operating models, strengthening resilience and balancing global scale with local responsiveness. The session will also consider the leadership capabilities required to make bold decisions when established assumptions are no longer reliable.

Objectives:

• Help leaders understand the forces transforming global business and enterprise competitiveness.
• Identify strategies for building resilient, adaptable and customer-centred organisations.
• Explore emerging opportunities created by disruption, technology and changing global dynamics.
• Provide a strategic foundation for the leadership, GBS, talent and technology discussions that follow.

Description: A focused refreshment interval that maintains programme momentum while allowing delegates to network, meet speakers and briefly visit the Innovation & Technology Showcase.

Description: Boards and executive teams are expected to deliver growth while simultaneously managing technology disruption, regulatory complexity, cyber risk, workforce transformation and changing stakeholder expectations. This panel brings together CEOs and senior leaders to discuss how leadership priorities, governance structures and investment decisions are evolving. Panellists will share experiences of leading major transformation programmes, aligning boards and management teams, building organisational confidence and balancing innovation with responsible risk management. The conversation will also explore how leaders create cultures that are willing to experiment, learn and adapt without losing strategic discipline.

Objectives:

• Provide practical perspectives on leading through uncertainty and constant disruption.
• Examine how boards can govern technology, transformation and enterprise risk effectively.
• Explore how leaders align people, investment, culture and strategy behind a common direction.
• Identify the behaviours and decisions that distinguish resilient, high-performing organisations.

Description: Global Business Services has moved far beyond its traditional role of consolidating transactions, standardising processes and reducing costs. Leading GBS organisations now connect functions, data, technology, talent and customer journeys across the enterprise. This keynote examines how next-generation GBS can become an orchestrator of transformation – integrating intelligent automation, analytics, digital platforms and specialised capabilities to deliver measurable business outcomes. It will explore the shift from service delivery to strategic partnership, from functional silos to enterprise-wide coordination, and from efficiency metrics to value, experience and innovation. The session will also consider the capabilities, governance and leadership models required to support this evolution.

Objectives:

• Clarify the changing strategic role of GBS within the modern enterprise.
• Demonstrate how GBS can drive transformation, innovation, customer experience and business value.
• Identify the capabilities, governance and leadership models required for next-generation delivery.
• Inspire organisations to position GBS as a central engine of scalable global growth.

Description: AI is changing the design of jobs, the skills organisations require and the way employees collaborate, learn and make decisions. Yet technology alone does not create transformation – people, leadership and organisational culture determine whether innovation produces sustainable value. This panel examines how companies are redesigning roles, reskilling employees, attracting specialised talent and preparing managers to lead hybrid teams of people and intelligent systems. Panellists will discuss employee experience, continuous learning, talent mobility, inclusion, workforce planning and the importance of preserving creativity, judgement and human connection as automation expands.

Objectives:

• Explore the evolving relationship between people, leadership and AI-enabled work.
• Identify practical approaches to workforce redesign, reskilling and continuous learning.
• Examine how leaders can build trust, engagement and confidence during transformation.
• Provide strategies for developing resilient, adaptable and globally connected talent pipelines.

Description: A curated networking lunch supported by business matching and the Innovation & Technology Showcase. Delegates not participating in the roundtables can connect with peers, speakers, exhibitors and potential partners in a relaxed executive environment.

Description: Conducted as a working lunch, this closed executive dialogue allows senior GBS leaders to move beyond presentations and engage in substantive peer-to-peer discussion. Participants will examine how GBS organisations can transition from efficiency-led service centres into integrated innovation and transformation hubs. Topics may include operating-model redesign, intelligent automation, customer-centric service delivery, data and analytics, governance, capability development and the measurement of strategic value. The discussion should encourage participants to share practical experiences, identify common barriers and consider where greater industry collaboration is needed.

Objectives:

• Facilitate candid executive knowledge exchange among senior GBS leaders.
• Identify practical priorities and barriers affecting next-generation GBS transformation.
• Surface effective practices across operating models, technology, talent and governance.
• Develop strategic recommendations that can inform future GBS Malaysia initiatives.

Description: Also conducted as a working lunch, this roundtable focuses on how Malaysia can strengthen its position in an increasingly competitive global market for business services, technology investment and high-value capabilities. Participants will consider Malaysia's advantages in talent, languages, infrastructure, business environment and regional connectivity, while openly discussing gaps that could constrain future growth. The dialogue may address investment attraction, talent policy, digital readiness, international branding, specialised capabilities and collaboration between government, industry and academia.

Objectives:

• Identify the factors that will shape Malaysia's future GBS and digital competitiveness.
• Gather industry perspectives on policy, talent, infrastructure and ecosystem priorities.
• Develop actionable recommendations for attracting higher-value mandates and investment.
• Strengthen collaboration across government, industry, academia and ecosystem partners.

Description: A signature Summit segment where business, technology and music converge. Through performance, storytelling and audience engagement, the session demonstrates how rhythm, listening, improvisation and collaboration mirror the qualities required in high-performing organisations. It provides a creative reset after lunch while reinforcing that innovation depends not only on technology, but also on human connection, diverse perspectives and the confidence to experiment.

Objectives:

• Re-energise the audience following the lunch and roundtable programme.
• Demonstrate the relationship between creativity, teamwork, communication and leadership.
• Encourage more open, collaborative and innovative thinking among delegates.
• Create a distinctive Summit experience that participants will remember.

Description: The next generation of enterprise technology will extend beyond today's automation and generative AI tools. Agentic AI, autonomous operations, advanced robotics, digital humans, quantum computing, intelligent ecosystems and new human-machine interfaces could fundamentally reshape industries and organisational structures. This keynote examines which emerging technologies are likely to create genuine business value, how quickly they may mature and what leaders should do now to prepare. It will consider how intelligent enterprises may sense change, make decisions, coordinate resources and respond to customers with increasing speed and autonomy, while also addressing the strategic choices and organisational readiness required for responsible adoption.

Objectives:

• Provide foresight into technologies and business models shaping the next decade.
• Distinguish meaningful enterprise opportunities from hype and short-term trends.
• Help leaders assess organisational readiness, investment priorities and adoption pathways.
• Encourage businesses to prepare early for the next wave of intelligent transformation.

Description: As organisations become more data-driven, connected and dependent on AI, trust is becoming a fundamental condition for growth. A single failure involving cybersecurity, privacy, algorithmic bias or regulatory compliance can damage customers, employees and corporate reputation. This panel explores how organisations can innovate at speed while maintaining strong security, governance and ethical safeguards. Panellists will discuss responsible AI, cyber resilience, third-party risk, data ownership, regulatory readiness and the role of boards and executives in setting clear accountability. The session will also examine how trust can move beyond compliance to become a source of differentiation and stakeholder confidence.

Objectives:

• Clarify the governance and risk implications of AI and intelligent technologies.
• Share practical approaches to cybersecurity, privacy, responsible AI and resilience.
• Strengthen executive accountability for trust, ethics and regulatory preparedness.
• Demonstrate how secure and responsible innovation supports sustainable growth.

Description: Intelligent enterprises do not operate in isolation. Their success depends on reliable digital infrastructure, cloud and connectivity, trusted data ecosystems, skilled talent, supportive regulation and collaboration across sectors. This panel examines how GBS, technology providers, infrastructure players, policymakers, investors and education institutions can collectively build a more connected and competitive economy. Discussion will address the role of digital infrastructure, sustainability, regional connectivity, technology adoption and public-private collaboration in enabling organisations of every size to participate in the digital economy. It will also consider how Malaysia can convert its infrastructure and ecosystem strengths into higher-value business activity and broader economic impact.

Objectives:

• Connect enterprise transformation with wider economic and ecosystem development.
• Demonstrate the importance of coordinated public-private and cross-sector collaboration.
• Identify infrastructure, talent, investment and policy enablers of an intelligent economy.
• Explore how technology-led growth can remain competitive, inclusive and sustainable.

Description: This immersive segment moves the Summit from discussion to demonstration. Selected technology providers and enterprise innovators will showcase practical applications of Agentic AI, digital humans, intelligent automation, robotics, cybersecurity, customer-experience platforms and next-generation business solutions. Demonstrations should be tightly curated around real enterprise use cases rather than product presentations, showing how technology can improve decisions, productivity, service quality, employee experience and operational resilience. The format may include live interactions, scenario-based demonstrations and audience participation to make the implications of emerging technology tangible.

Objectives:

• Demonstrate how emerging technologies work in real business settings.
• Bridge the gap between strategic vision and practical implementation.
• Help delegates identify relevant and scalable use cases for their organisations.
• Encourage informed, responsible and outcome-focused technology adoption.

Description: Examines where the next wave of GBS investment will emerge and what locations must offer to attract it. Panellists explore talent availability, infrastructure, ecosystem readiness and enterprise requirements, with Malaysian and international perspectives on investment propositions, new capability centres and partnerships that enable sustainable growth.

Objectives:

• Explore where the next wave of GBS and capability-centre investment will emerge and what locations must offer to win it.

Description: Rather than concluding with another formal presentation, this interactive session brings selected delegates, CEOs and industry leaders from the audience onto the stage. Moderated by the Organising Chairman, participants will respond to focused questions on their biggest takeaway from the Summit, the most important opportunity or challenge facing GBS in 2027, and the priority organisations should act on next. The unscripted format gives the wider community a voice and allows perspectives from different sectors, markets and leadership levels to be heard. It also provides a concise synthesis of the day through the experiences and expectations of the delegates themselves.

Objectives:

• Capture diverse perspectives from across the GBS ecosystem.
• Convert the day's discussions into practical priorities and recommendations.
• Encourage active audience participation and shared ownership of the Summit outcomes.
• Conclude the intellectual programme with a collective outlook and call to action for 2027.

Description: The Summit concludes with a dedicated Lucky Draw, followed by brief closing remarks from the Organising Chairman. The closing will acknowledge the Guest of Honour, speakers, panellists, partners, exhibitors, delegates and organising team, before officially declaring the GBS Global Summit 2026 closed.

Objectives:

• End the Summit on an energetic and positive note.
• Recognise the contributions of speakers, partners, delegates and the organising team.
• Reinforce the spirit of collaboration established throughout the programme.
• Formally close the GBS Global Summit 2026.